ADMINISTRATIVE SUPPORT SERVICES

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In step with our primary mission of improving the level of patient care OH now offers back office support services to healthcare facilities. These services potentially allow an organization to repurpose some of their staff, or use the freed up resources on tasks oriented at delivering the care to their patients.

The services include:

• Data entry

• Insurance eligibility checks

• Pre-authorizations

• Scheduling of patient appointments

• Patient follow-up calls

Privacy safeguards, attention to detail, and compassion in patient communication are the staples of the culture at OH. All of our associates are carefully screened and trained to fit that strategy.

This is achieved by

• High standards in associates’ selection

• Comprehensive initial training

• Internal HIPAA certification process

• Ongoing training            

• Associates’ job performance assessments

Safeguard protocol to protect PHI consists of:

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      Semi-Annually

• HIPAA training

• Job performance assessment

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      Quarterly

• Required password updates

• IT security review          

      Daily    

• Creating and maintaining a culture that puts data security and PHI protection at the forefront of any of our daily tasks.